Google Voice
Monday, August 10th, 2009Many years ago I worked for a company called GrandCentral, which was the most dysfunctional organization I have ever encountered, and believe me that’s a pretty tough list to top. Anyhow, through a series of transformations, that company is now a part of Google and its services are called Google Voice. It’s currently in beta, and you have to apply for an account, kind of like you did for gmail in the early days. I recently got myself an account and I’ve been playing with it to see what it offers.
Which is actually quite a lot. You get a (free) telephone number of your choosing, in one of several area codes (I got a 415 number with no problem). Calls to that number can be forwarded to various other numbers of your choosing, and different callers can be forwarded to different phones or sent straight to voice mail. When you get a voice mail, you get an email notifying you of the fact along with a transcript of the message. I tested leaving myself a message and the transcription seems to work pretty well – when it did mess up it was obvious enough what the meaning was that it wasn’t a problem. Overall I’m very impressed. I’m wondering what it will be like when anybody can sign up – there can’t be an unlimited supply of phone numbers, and what’s to stop people signing up for multiple accounts with different phone numbers (in different areas, for example, to maintain a virtual presence in different area codes). It would presumably be simple to prevent people chaining GC accounts (redirecting calls from one account to another) but with an intermediary voip provider those restrictions would be simple to circumvent. I’m also wondering about phone number portability – say I want to move my phone number onto GV, or off of it when it’s become my established contact number. Lots of questions, but overall it’s a good service and I predict another success for google.